Question 1

What is 24/7-M.A.N.com?

Accepted Answer

24/7-M.A.N. com stands for 24/7 Mobile Assistance Now and is a local mobile orderly that runs bulk errands such as delivery and disposal and provides home aide services on demand 24 hours a day 7 days a week!

Question 2

What city does 24/7-M.A.N.com operate in?

Accepted Answer

We currently serve the Fort Worth Texas area.

Question 3

What are our hours of operation?

Accepted Answer

24/7-M.A.N.com is a  mobile service that is available up to 24 hours a day!

Question 4

What are the contractor ground rules?=

Accepted Answer

~Contractor is not allowed to handle transported items unless handling was added to cart via the Add-Ons booking page during booking~
~ Keep in mind as well that contractor is not allowed to enter your business or residence unless stated on booking form~

Question 5

What is a load?

Accepted Answer

Load is just a short way of saying a "full van load"' Loads can be all types of things not just packages but appliances or event equipment or flowers etc. and/or things to be disposed of such as unwanted/junk items/brush etc. Basically whatever needs to be disposed or transported.

Question 6

What is the maximum load dimensions?

Accepted Answer

84” x  72” x 55” (length x width x height) in inches

Question 7

What is Haul Sharing?

Accepted Answer

Haul sharing is standard same-day delivery serving multiple clients and is only available in select zip-codes The difference between haul-share and private delivery is that private delivery is an immediate point A to point B transport and is delivered alone for one single customer load at a time. Private deliveries are allowed to use an full van load per booking while haul-share loads have size/quantity limits.

Question 8

Which zip-codes are eligible for “haul-share”?

Accepted Answer

To find out which zip-codes are currently available simply click the gear icon on the right top of the page then click on the haul-sharing button to reveal active haul-sharing zip-codes to see if your zip-code is currently included.

Some zip-codes are subject to change

Question 9

What is service duration?

Accepted Answer

An estimated  time limit for each booking is called a service duration .This time limit starts when contractor arrives and ends once load is either removed or reaches its destination.
For assistance the service duration ends when paid booking shift has ended. These time limits are listed on the service pages and are not to be exceeded unless extra time was added in your cart.

Question 10

What happens if a customer goes over their time limit?

Accepted Answer

If you think you will exceed your time limit don’t worry, 30 minutes before your time is up you can simply go to the service  Add-Ons  booking page and order an "extra time" booking from the drop down box. This will add 30 minutes to your current booking.

Please keep in mind that service time starts when contractor arrives and ends once load is either removed, delivered to drop-off point or paid assistance shift time has expired.

Please try to accurately asses the amount of time and/or trips needed to complete your job without un-safe rushing before booking. If needed, more time or trips can be added to the service duration in the Add-Ons page

Add-on booking times must coincide with booking that the add-on is being applied to.

Barring incident this service will always be performed as scheduled!

Question 11

What happens when a load delivery is completed?

Accepted Answer

Once a load delivery is completed a picture of item/s @ drop-off address are sent to phone and/or email as confirmation of delivery,
Certain deliveries may be subject to mandatory signature by delivery recipient

Question 12

Can I pay for a disposal, transport, or any form of assistance in person?

Accepted Answer

As of now 247-M.A.N.com is a cashless service provider. We accept online payment only.

Question 13

Why is the haul sharing time limit 24 hours?

Accepted Answer

24 hour delivery is just another way of saying same-day delivery. Unlike PRIVATE DELIVERY and similar to your normal standard delivery a haul-share picks up multiple loads at throughout the day before starting delivery therefore needing more time to reach required load destinations which is the reason for the same-day-24 hour service duration/time limit.

Question 14

What is our cancellation and refund policy?

Accepted Answer

Please be advised that cancellations made 1 hour or less before an appointment will be non-refundable. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.

To be eligible for refund, please provide cancellation notice at least 1 hour prior to your appointment.
If you are not a member you must message 247-man.com at least 2 hours prior to appointment to allow time for cancellation process in order to prevent refund delays.

You can cancel an appointment thru our website 247-man.com 
To cancel an appointment simply message the word "cancel" followed by your name & appointment date in the chat box (Example: cancel George 8/19/25).

If you choose to reschedule you must do so AFTER canceling. 
Rescheduling before canceling is prohibited.

If 24/7-M.A.N. cancels an appointment with less than a 1 hour notice, a new appointment will be scheduled without penalty to the client, subject to availability. Or refund will be issued.

Question 15

Where can I find deals or promotions?

Accepted Answer

Periodically promotional deals can be found on the  DEALS page in the menu/MORE  bar.

Question 16

How do you contact us?

Accepted Answer

Contact is available through the website chat format by clicking on the chat icon at the bottom of most pages on the site/app.

21 QUESTIONS

Frequently asked questions